REFILL REQUESTS
Please allow 48 hours for refill. These request can be made by your pharmacy via fax or be left via voicemail. Please make sure that your pharmacy has the correct physician’s information. Same day refill requests are not guaranteed.

All controlled substances will be given in person only and will generally require an office visit. The Physician maintains the right to refuse any request for prescriptions that are medically inappropriate or unnecessary and they also maintain the right to require a patient visit prior to rendering any prescriptions.

REFERRAL REQUESTS
If your insurance company requires a referral from your primary care physician for appointments with any specialist or procedures please allow 5 to 7 business days for this to be processed. Once your insurance has approved the referral , you will receive a letter in the mail with the information necessary to schedule the appointment.

Referrals will only be approved once your doctor has deemed it medically necessary and after a doctors visit. The patient has a right to choose the specialist, however they must be in your insurance’s network and it may delay the process for the referral. Please feel free to call the office to inquire about the status of your referral after 7 business days.

PHONE CALLS
If you are trying to communicate with the office, please leave a message for questions and appointments. All phone calls will be returned within 24 hours.

FORMS AND LETTERS
There will be a $15 charge for all forms, letters and any other paperwork that will need to be completed by the physician.The physician will have the right to decline to do so if it not deemed medically necessary. The fee is to be paid prior to the completion of the forms. Please allow at least 72 hours for the completion, this includes but is not limited to FMLA, Home Health Certifications, Drug Discounts and Temporary Leave Paperwork.

PATIENT PORTAL
Please give your email address so that we can provide you a link to access your lab results online.

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